Overpayment Recovery Process
Step 1: We find the overpayments
Crescent Health Solutions is able to identify overpayments by analyzing your claim payment patterns against contracted rates, and against laws and regulations that govern the payment practices for non-contracted entities.
Step 2: Data Cleansing
Crescent Health Solutions compiles the evidence needed to support the refund request. This step also applies any voluntary payments received and tracks the communication process between the debtor and Crescent Health.
Step 3: Communicate and Negotiate
Some debtors will refund the overpaid amounts as requested, others will want to repay by deducting from future payments, others will dispute the overpayment, and others will attempt to negotiate. Crescent Health Solutions can track and respond to each debtor in accordance with previously established steps set by you.
Step 4: Track and Post Payments
Payments received and progress updates are tracked within our secure platform. Your access to the Crescent Health Solutions platform gives you real-time visibility to the recovery progress.